SUPPORT & FAQ
Answers for products, protection, monitoring and deployment.
Browse the most common questions or contact the team for a product, business or partnership discussion.
BROWSE BY TOPIC
Start with the area closest to your question.
Product
Hardware, app, battery and technical configuration.
Protection
Evidence, deterrence, alerts and trusted contacts.
Monitoring
Verification, communication and response plans.
Business
Pilots, roles, policies and deployment.
Privacy
Access, location, retention and evidence controls.
PRODUCT & DEVICE
Product & Device
The concept combines manual SOS activation with camera, motion, location, sound and biometric signals. The final feature set depends on the approved production configuration.
The design target is up to 12 hours of active use. Runtime varies with recording, lighting, network quality and monitoring configuration.
Local encrypted storage can preserve available evidence during temporary loss of connectivity and synchronize when the connection returns.
The neck-worn form is designed for hands-free use. Final comfort, fit and operating guidance will depend on the production model.
The reference design uses integrated USB-C fast charging. Charging accessories and operating guidance will be confirmed for the production version.
PROTECTION & ALERTS
Protection & Alerts
A protected SOS control, app action, voice action or approved safety rule can start the configured workflow.
The siren and strobe are oriented away from the wearer to attract attention, interrupt approach and support escape.
Yes. The wearer or organization can configure trusted contacts and escalation order according to the selected plan.
Emergency coordination depends on region, local availability and the selected monitoring plan. The device is not a replacement for local emergency services.
MONITORING & RESPONSE
Monitoring & Response
Only the live context, location, status and evidence permitted by the selected plan and user role.
Where supported, encrypted two-way communication can connect the wearer and operator.
Yes. Family or trusted contacts can be included in the response circle according to permissions.
Available evidence can be stored locally and synchronized when connectivity returns.
BUSINESS & PRIVACY
Business & Privacy
Yes. Roles, response contacts, permissions and retention can be configured by approved group or location.
The design is based on wearer-visible status, purpose-limited access and role-based permissions—not hidden surveillance.
Ownership, access and retention should be defined by the deployment agreement, applicable law and the selected policy.
Integration options can be assessed for identity, incident, video and operational systems.
STILL NEED HELP?
Choose the right route and we will direct your enquiry.
Product Enquiry
Features, specifications and availability.
Business Enquiry
Pilots, teams, sites and deployment.
Partnership
Distribution, integration and monitoring discussions.
Media & Research
Press, demonstrations and product information.
Protection questions deserve clear answers.
Send your enquiry and the appropriate Smart Body Guard contact will respond.
